FAQs

 

 Frequently Asked Questions


About our Club

  • As a small family-owned business focusing on quality, we produce only a limited quantity of wine each year. Our wines are available solely through our membership rather than traditional shops. Joining our club is the only way to taste the Sophie James ✨magic✨

  • Membership is available by invitation on a first-come, first-served basis. If we are currently on a waitlist, please click here to register your interest. We’ll email you with more information and an invitation as soon as a spot opens up. Learn more about the club here.

  • We offer several club options catering to a variety of wine preferences & price points. So, whether you like red, rosé, white wine, sparkling — or a mix of it all — we have something for you. Click here to see all of our current club tiers!

    Our clubs are available in 4, 8 & 12-bottle club assortments, which refers to the number of bottles arriving in each seasonal package.

    • 4 Bottle “Mixed” Club (our most popular option!)

    • 4 Bottle “Mixed - No Chardonnay” Club

    • 4 Bottle All Red Wine Club

    • 4 Bottle All White Wine Club

    • 4 Bottle All Rosé Wine Club (our most affordable option!)

    • 4 Bottle All Sparkling Wine Club

    • 4 Bottle Rosé & White Club

    • 8 Bottle “Mixed” Wine Club

    • 8 Bottle All Red Wine Club

    • Mixed Case Club (12 bottles = free shipping!)

    • Red Case Club (12 bottles = free shipping!)

    Still not finding what you’d like? We can customize a club to your preferences. DM Sophie on Instagram or email us if you would like assistance!

  • Joining our community is about more than just wine; it’s about connection. As a member, you’ll enjoy:

    • Exclusive access to our limited-production wines.

    • The ability to restock your favorites in our online Wine Shop whenever the mood strikes.

    • Exclusive invitations to our member-only dinners, pop-ups, and pick-up events.

  • Yes! Members have exclusive access to our online Wine Shop to restock their favorites between seasonal releases. Not a member? Join our waitlist.

  • We ship four times a year: Spring, Summer, Fall, and near the holidays. You will always receive an email announcement before your card is charged and another with tracking once your wine is on its way.

  • Yes, of course! Visit our online Wine Shop to browse our current gift pack offerings to send to friends, family, or colleagues. For large custom orders, please email us.

  • You can update your billing, shipping address, or credit card anytime by logging into your Member Dashboard. To change your club tier, skip a shipment, or cancel your membership, please email us before the deadline listed in the seasonal announcement email.

    1. Log into your Sophie James account.

    2. Click into the “Account Details” section and then, "add credit card”

    3. Add your new card info, and then tick the box “Make my default payment method” and click “Save”

  • You will have a week after our seasonal announcement email goes out before your card is charged. New members are charged for their "Welcome Package" within the first week of joining.

  • Yes. Members can skip up to two releases while keeping their spot in the club. Send us an email before the deadline listed in the seasonal announcement email and we will adjust your account.

  • You may cancel anytime after receiving your first shipment. Please email us before the seasonal deadline to ensure your cancellation is processed before the next release.


About Sophie James

  • Sophie James was founded in 2017 by husband-and-wife team, Sophie & James. 

    SOPHIE + JAMES = Sophie James 💘

    We are proud, first-generation organic farmers making all our small production, organically-farmed wines from vine to bottle here in beautiful Sonoma County, California.

    To learn more about us and WHY we launched Sophie James, please see our top 3 pinned posts & “Our Story” highlight on Instagram!

  • We believe that organic farming — without harsh chemicals — creates the highest quality wine and protects our water, soil, and community. We lead with heart and intention to create clean, low-intervention wines you can enjoy and share. We believe if you are going to drink, then only drink the best!

  • We know you’ll love our wines...
    but if you’re not 100% satisfied, Sophie & James will personally refund your money.

    Skip, pause, or cancel anytime
    Life happens - adjust your shipments at your convenience. Please just let us know before your next shipment has been processed!

    No upfront annual fees
    Just pay for your Welcome Package when you join. Each club release is charged individually, and we will always send an email with specific details about the wines & pricing beforehand.


About our Wines

  • We grow Sauvignon Blanc, Chardonnay, and Pinot Noir, and from these grapes we make white, red, a rosé, and sparkling wines – all of which are allocated exclusively to our Sophie James membership.

    Sauvignon Blanc - $46
    Chardonnay - $52
    Sparkling Blanc de Noirs - $78
    Sparkling Rosé of Pinot Noir - $68
    Rosé of Pinot Noir - $38
    Cuvée Nouveau of Pinot Noir - $44 
    Pinot Noir - $59

  • 2025 Sauvignon Blanc

    Our organically-farmed Sauvignon Blanc starts out like a tropical dream with beautiful aromas of fresh citrus peel, passionfruit, papaya & lemongrass leading into mouthwatering flavors of zesty lemon-lime spritz & a splash of sea salt. Electric acidity, bright, refreshing & so incredibly good.

    2025 Cuvée Nouveau of Pinot Noir
    Our juicy-cherry-berry Nouveau dream is back! Gorgeous burst of bright, fresh black cherries, juicy blackberries, freshly-baked berry cobbler & a subtle note of violet florals. Crisp, refreshing and so satisfying when served with a little chill! The new vintage is a little more serious, more structured - but still our favorite unicorn wine!

    2025 Rosé of Pinot Noir
    Our new rosé continues in our classic, Sophie James style that has made it our best-selling and most popular Sophie James wine. Made from only the best, organically-farmed Pinot Noir fruit typically reserved for a premium red wine - the new vintage is berrylicious & gushing with strawberry goodness. Fresh wild strawberries, juicy strawberry Starbursts, tart cherry juice, ripe apricot & even a little wild blueberries! The vibrant acidity & incredible texture. 

    2023 Pinot Noir
    Made in the beloved, fresh, Burgundian-style, with juicy dark red cherries, fresh-picked wild blackberries, and strawberry-rhubarb flavors. Layers of depth and complexity hit the palate leading into earthy notes, and a smooth but subtle finish of caramel.

    2022 Library Vintage Pinot Noir
    Our library vintage 2022 Pinot Noir is tasting so delicious with a few more years aging in-bottle. Think crushed raspberries & cherries & complex volcanic minerality.

    2024 Chardonnay
    Sunshine in a bottle. Meyer lemon and crème brûlée, with subtle notes of Asian pear & tangerine on the finish. Bright, beautiful acidity with a velvety body and texture!   

    2023 Library Vintage Chardonnay
    Our 2023 library vintage Chardonnay continues to shine brightly with a little more time in-bottle, with mouthwatering notes of citrusy-creamy, zesty lemon-lime sorbet, juicy pear, honeysuckle & minerality.

    2023 Sparkling Blanc de Noir
    Inspired by the heritage of Champagne, our new Sparkling Blanc de Noirs is a rare and beautiful expression of the iconic 2023 vintage, crafted in the traditional French Champagne style from our 100% organically-farmed Sonoma Mountaintop Estate Pinot Noir. Juicy red plum, bright red cherries, lime zest, hazelnut & a hint of violet. A deep, soulful sparkling wine, uplifted by a heavenly fine mousse! Pure bliss at first sip!

    2022 Sparkling Rosé of Pinot Noir
    Crafted using Méthode Champenoise, the traditional, French sparkling production style. Aromas and flavors of fresh wild strawberries, watermelon & juicy peach, with a hint of freshly-baked croissant on the finish. Elegant texture & refreshing acidity.

  • Yes, all our wines are organically-farmed and do not contain any harmful or unnatural additives - and that includes no animal by-products!


About Shipping & Delivery

  • Wine bottles are fairly heavy, which means that shipping can get expensive — but rest assured that Sophie James subsidizes a large portion of this cost on your behalf to keep shipping prices reasonable!

    These costs are based on weight (number of bottles) and which state we are shipping to. Please email our team if you would like to know exactly how much it will cost, and to get an exact calculation of tax.

    We are happy to get you the clarity you need to feel great about joining our wine club!

    We have a fabulous 12-bottle wine club that can be completely customized with all your favorites… & 100% free shipping!

  • To ensure your wine arrives in perfect condition, our team carefully monitors temperatures across the country. If it is too hot or too cold to ship safely, we may hold your package until the weather improves. We’ll always keep you updated — we’d much rather wait a few days than risk damaging your wines.

  • An adult (21+) signature is required by law for all deliveries of alcohol. If you’re unavailable, FedEx will attempt redelivery up to 3 times before returning your shipment back to our facilities, incurring a reshipment fee. We recommend using a business address if you will be away from home during delivery hours. You can log in to your Member Dashboard to update your shipping address online, but if your order has been processed, you will need to email us to make the change for you.

    To hold a FedEx package at a location, use FedEx Delivery Manager to track your shipment, select "Manage Delivery," and choose "Hold at Location" to pick it up at a nearby FedEx Office, Walgreens, or other partner.

    If you have any additional questions, please call 1-800-GoFedEx and provide them with your tracking number. They can assist you with managing your delivery options.

  • Don’t worry, we can help! If you miss your delivery three times or it’s not picked up from a FedEx location in the required timeframe (five business days) your wines will be returned to us.

    Please email us to confirm the correct address for reshipment. We will cover the cost to have the wine shipped back to our warehouse, however, since we are a small business, a reshipment fee will apply to cover the additional cost on its second trip to you.

Have another question or need further assistance?
Get in touch by emailing us, DMing Sophie on Instagram, or calling the winery at (415) 212-9058.

Not yet a member? Click below for more information on our wines, club and pricing…